Age UK Herne Bay & Whitstable

The Bradbury Centre is a place where older people who are housebound due to frailty, can meet with others of a similar age for social interaction.

We continue to develop activities that involve participation in order to help people maintain good physical and mental wellbeing.

The centre is open 5 days a week, Monday to Friday 9.00am to 4.00pm.

A home cooked meal and transport to and from the older persons’ home is provided as a part of the day at a very reasonable cost.

Those attending can also use other services on offer at the centre.

Services include

• Bathing
• Hairdressing
• Exercise groups
• Activities
• Social functions and much more

For more information, please contact us.

Contact

Age UK Herne Bay & Whitstable

16 Reculver Road
Herne Bay
Kent
CT6 6LE

Phone: 01227 749570

Email: Peter.hall@ageukhbw.org.uk

The Hazell Nevill Centre was established in 1995 to provide specialist day care to a high standard for older people living with Alzheimer’s or Dementia.

Stimulation and therapy are an integral part of the care provided by experienced staff in our new modern facilities with expansive landscaped garden.

Each person attending has an individual care plan developed with them and their main carer to ensure that their individual needs are catered for.

Written records are kept on each visit to the centre and care plan reviews take place regularly.
Existing skills and memories are stimulated and maintained as far as possible using music, art, reminiscence, games, conversation and stimulating activities.

On sunny days those that are able go out into our gardens in the company of staff to enjoy the simple pleasure of fresh air.

Places can be purchased privately, by using a Direct Payment or Individual Budget, or via your own Kent Adult Services Case Manager.

For more information, please contact our Centre Manager during office hours using the details below.

Contact

Centre Manager

Phone: 01227 749570

Email: Peter.hall@ageukhbw.org.uk

A la Carted is our home meal delivery service. The service provides nice hot fresh cooked meals to the tables of the elderly across Herne Bay, and Whitstable including Swalecliffe, Chestfield and Seasalter and all the outlying villages to Hersden and Upstreet.

Operating seven days a week, we will prepare and cook a hot meal in our kitchens and deliver it onto your plate between 12noon and 1.30pm each day.

A weekly menu is distributed and orders can be taken over the phone. You can order a one or two course meal and we can prepare smaller sizes for those with less appetite.

Payment is due on the receipt of our invoices which will be delivered on the last day of each month.

We now deliver over 90 meals a day 7 days a week with the help of a great team of volunteers.

If you would like to know more about how our service works, click on the Video below:

Age UK Herne Bay and Whitstable run a hot meals delivery service. This video explains how it works.

For further information, to request a menu or to join the scheme, please contact us using the details below.

Contact

Reception

Phone: 01227 749570

Email: reception@ageukhbw.org.uk

Our laundry service is available to wash, dry and iron laundry for those people who are unable to manage their own.

This service is available to older people who reside in the Whitstable and Herne Bay areas. Laundry can be collected and returned on a weekly basis and each person’s laundry is washed separately, therefore, there is no need to label each item.

Our machines are able to care for your everyday laundry needs but they cannot wash delicate items, such as fine wool or large items, such as duvets and curtains.

We always use good quality products.

Charge is £8.00 per load and a small extra charge is added for the collection and delivery service.

If you would like to find out more about using the laundry service, please contact our office on:

Phone: 01227 749570 or email reception@ageukhbw.org.uk

This service is fully compliant with Covid-19 precautions.

Our Marigold Home Helps offer a domestic help service. We recruit self employed Home Helps for and on behalf of older people

We maintain a register of workers who have been interviewed by the Community Services Manager and for whom a Disclosure and Barring Service (DBS) check has been carried out, and two satisfactory references have been obtained.

Home Helps are then introduced the older person who they will work for. The Community Services Manager has regular contact with the older person and their Marigold Home Help to ensure that an amicable relationship is maintained.

The Marigolds agree to work to Age UK Herne Bay & Whitstable’s procedures in order to ensure that older people get the type of service they want at a time suited to them.

If you need a Home Help, or would like to become a Marigold, contact the Community Services Manager using the details below.

Contact

Community Services Manager

Phone: 01227 749570

Email: audra.streeting@ageukhbw.org.uk

Our Companion Service provides support to the older people outside of their home by providing friendly companionship for appointments and outings, whereas our Contact Service is designed to keep an eye on the older people in their own home, whilst relatives and friends are away.

Companion Service

Our companion service is designed to help an older person do tasks outside the home, which are just too difficult for them on their own, eg shopping, attending appointments, going on an outing or even going to the cinema.

This is a chargeable service and tailored to the individual person’s requirements. Our Community Services Manager will visit in the first instance to discuss the requirements and agree a cost prior to the commencement of the service.

This is an ideal service when an older person needs to attend a hospital appointment and relatives are unable to accompany them; it is also comparable in cost to taxi fares and cuts out the delays waiting for hospital transport.

Contact Service

Do you live a long way from your older friend or relative? Maybe you are going on holiday and would like someone to contact them or call on them regularly to make sure they are safe.

Well, we may be able to help; our staff will visit the older person at a time you request, to check all is well. If you wish they will update you on a regular basis.

Our service can be tailored to your exact needs, from a simple phone call once a day to a regular daily visit. We will work with all parties to give you peace of mind where needed. This service is charged either by the half hour or one hour, plus any travelling expenses incurred.

For further details on how we can help, please contact Audra Streeting our Community Services Manager, using the details below.

Contact

Phone: 01227 749570 or 07801 186 969

Email: audra.streeting@ageukhbw.org.uk

Our Dementia Cafes provide a drop in service for anyone who may need support, information or advice about all aspects of Dementia. The café also offers opportunities to gain access to health and social care professionals and voluntary organisations that can support you in practical and emotional ways.

This informal get together can be attended without any booking or referral and are held in Herne Bay and Whitstable.

If you have concerns about your own or someone else’s memory problems or have received a diagnosis of dementia why not come along?

For further information contact Audra Streeting on: 01227 749570 or email:
reception@ageukhbw.org.uk
audra.streeting@ageukhbw.org.uk

Do you need to access free advice, information and support about living with dementia?

This service is provided on the last Friday of the month 2p.m.- 4p.m. in Herne Bay and the third Thursday of the month in Whitstable. It offers the opportunity to gain advice, information and support from broad ranging professionals in an informal, social setting. Representatives from Canterbury Mental Team, Age UK, Crossroads Care, and Girlings’ Solicitors will be available to help. Amongst those available to meet you are:

• A Memory Clinic Doctor
• Memory Clinic Nurse
• Solicitor

No appointments or referrals needed, just pop-in and you will be welcomed and offered a private space to discuss any issues you have.

For further information, please call Age UK Herne Bay and Whitstable on: 01227 749570

The Dementia Drop-In Clinic at Age UK Herne Bay and Whitstable.

Contact: audra.streeting@ageukhbw.org.uk or reception@ageukhbw.org.uk to book an appointment

Age UK Herne Bay & Whitstable are proud delivery partners of the Dementia & Me co-ordinators in the Herne Bay, Whitstable and Thanet Primary Care Network areas.

If you are registered at any of the following surgeries, you are eligible for support from our Dementia & Me Co-Ordinators at Age UK Herne Bay and Whitstable, with or without a diagnosis of dementia:

• The Heron Medical Practice
• The Park Surgery
• Whitstable Medical Practice (including Chestfield and Estuary View)
• Bethesda Medical Practice
• Northdown Surgery
• The Limes Medical Centre
• Mocketts Wood Surgery
• Ash Surgery
• Westgate Surgery
• Birchington Medical Centre
• Minster Surgery
• Broadstairs Medical Practice
• St. Peter’s Medical Practice
• Summerhill Surgery
• Dashwood Medical Centre
• The Grange Medical Practice
• Newington Road Surgery
• East Cliff Medical Practice

Starting from June 2022, the Dementia & Me Co-ordinators will be a single point of contact for help and support for all things dementia across the area. Our Dementia & Me Co-Ordinators will be able to visit you in your own home, create a support plan, and offer a wide range of support and advice.

Our Dementia & Me Co-Ordinators can help you:

• Develop an adaptive support plan to help you manage changing needs throughout the dementia journey
• Highlight the importance of a diagnosis and attend Memory Assessment appointments with you and your carer
• Identify and arrange access to appropriate support groups for your diagnosis, offering support to take the first steps in these settings
• By offering emotional support and advice around diagnosis and difficulties arising from dementia symptoms
• Understand the services available locally and refer to and signpost to a wide variety of organisations with specialist expertise in dementia support or for other support needs

Though your co-ordinator may help you find more specialist advice in some instances, your assigned co-ordinator will remain with you throughout the process and act as a single point of contact, so that you don’t have to see a different person for every problem you may encounter.

If you are registered with Whitstable Medical Practice, Whitstable Health Centre, or Chestfield Medical Centre, your Dementia & Me Co-Ordinator is:

Lainey Farrant
07395 883857
lainey.farrant@nhs.net

If you are registered with The Heron Medical Practice or Park Surgery, your Dementia & Me Co-Ordinator is:

Kerry Relph
07395 883865
kerry.relph@nhs.net

If you are registered with Bethesda Medical Practice, Northdown Surgery, The Limes Medical Cenre, or Mocketts Wood Surgery, your Dementia & Me Co-Ordinator is:

Lisa Tyler
07935 883855
lisa.tyler8@nhs.net

If you are registered with Ash Surgery, Westgate Surgery, Birchington Medical Centre, Minster Surgery, Broadstairs Medical Practice, or St. Peter’s Medical Practice, your Dementia Co-Ordinator is:

CARE PCN
Louisa Mansfield
Contact: 07395883864
Email: louisa.mansfield@nhs.net

Ash Surgery
Claire Collaghan
Contact:07355178766
claire.collaghan@nhs.net

If you are registered with: The Grange Medical Practice, Summerhill Surgery, Dashwood Medical Centre, East Cliff Practice, Newington Road Surgery, your Dementia and Me Coordinator is:

Ramsgate PCN
Yasmin Miles
Contact: 07354900457
yasmin.miles@nhs.net

If you are unsure about which Dementia Co-Ordinator to contact, or your surgery is not listed here, you can call this number to be directed to the right place:

01622 943 257
or you can email:
hokh.dementiareferrals@nhs.net

Our Personalised Independence Programme (PIP) is an exciting new 12 week initiative helping to improve lives by giving older people the confidence and support to maintain their independence and to take control of their own health and wellbeing.

Age UK Herne Bay & Whitstable is working in partnership with Ashford and Canterbury and Coastal Clinical Commissioning Groups (CCG) to provide help to people who are over the age of 55 who need support to:

• Get information about services
• Improve confidence, independence and safety
• Improve general health and wellbeing

The support is entirely tailored to your needs. A Personal Independence Co-ordinator (PIC) will visit you at home and will listen to you about things you may want help with. This could involve

• Putting you in touch with various groups/services and helping you join or access them if necessary.
• Accessing equipment, adaptations and lifelines.
• Providing direct support to help improve confidence and self esteem.

To find out more about this service click on the video below.

AgeUK Personalised Independence Programme from Jasper on Vimeo.

The support from the PIC is free of charge and can last for up to 12 weeks.

If you or a loved one wants to find out more please contact the PIP team.

Gillian Cooke
Personalised Independence Programme Manager
Tel: 01227 749570
Mobile: 07809737368
gill.cooke@ageukhbw.org.uk

(we are currently experiencing a greater than usual demand for our service, so it may take us longer than we would like to respond to referrals)

The information and advice service is available to all older people, their family, friends, carers and those who represent them across the District.

Our fully trained Information Officers are here to help you with any enquiry you may have.

They offer free, confidential and independent information and advice on a wide range of issues including housing, money, benefits, health and community care.

We can offer to undertake a Welfare rights check for you, to find out if you may be eligible to claim pension credit, council tax benefit or Attendence Allowance. We can also help you with the completion of any of the paperwork related to making these claims.

When you contact our information service you can be assured of a professional, caring and confidential service.

Our information and advice service is based around a series of comprehensive factsheets covering the key areas of income and benefits, consumer, health, community care, housing, leisure and, learning and work.

Our factsheets are designed to provide

• Practical information for those older people who wish to help themselves
• A definitive guide for those whose work helps older people

They are available free of charge and a number of them are updated to coincide with the current financial year and all are regularly updated and checked for accuracy.

We also have a wide range of Information sheets on such topics as retiring abroad, making a living will or instructions for your next of kin forms. These specialist information sheets are also available free of charge to anyone who requests them.

We can also provide you with up to date local information of services and help available to older people.

Information can be accessed by telephone, email or by visiting our Reculver Road building. If you are unable to visit our office, we can visit you at home.

Contact

Information and Advice Officer

Phone: 01227 749570

Email: reception@ageukhbw.org.uk

Shed Quarters, our Men’s Shed project, is welcoming new members.

The Shed is a space for men to meet and socialise, make new connections, and explore their creativity in a relaxed and informal environment. The shed has a fully equipped workshop where members can learn how to use various machinery and woodworking equipment and get involved with a number of different projects.

The Shed is currently open Mondays, Tuesdays , Wednesdays, and Fridays from 10am to 1pm

If you are interested in joining and would like to visit to find out a bit more about what we are doing, you can book to attend a session by contacting us on 01227 749570 or emailing alex.cooke@ageukhbw.org.uk.

Our Two’s Company service offer friendly companionship for older people in Herne Bay and Whitstable plus the surrounding area.

Two’s Company

This free service provides regular support to older people who request help in order to alleviate loneliness and isolation. We recruit, train and support volunteers who visit older people in their homes.

The service provides a much needed source of companionship to older people who may become isolated from the local community due to an inability to go outside their home without door-to-door or specially adapted transport.

After receiving a request for a visitor, the Two’s Company Organiser will visit the older person at home to discuss everything and following this visit, the organiser will recruit a volunteer and accompany that person on the first visit to make all the introductions.

For further details on how we can help, contact Audra Streeting using the details below. You can also contact us if you would like to volunteer to help with either of these services.

Contact

Community Services Manager

Phone: 01227 749570 or 07801 186 969

Email: audra.streeting@ageukhbw.org.uk

Our Handyperson service is available to aid people with small tasks and jobs around the home.

Tasks include replacing light bulbs, repairing broken hinges or mending doors that stick. We can also supply and fit key safes.

Requests will be given a level of priority depending upon how urgent the need is.

High priority jobs, such as something that could impact on the person’s personal safety will be tackled within a week. Low priority would be jobs of a more aesthetic nature and may take up to three weeks.

As this is a small service no emergency work will be undertaken, but assistance in the form of information to help resolve the problem will be given.

Once the job details are taken, the handyperson will contact and visit the person. If the job is minor, the work will be carried out immediately, otherwise an assessment of time and materials necessary will be given and a date to carry out the work will be agreed.

Cost of the service

The full cost of materials will be charged and an hourly charge of £10.00 (minimum charge £4.00).

There will be no charge for travelling time to and from the person’s home. A receipt will be given for all payments.

How to access the service

To access the handyperson service, simply contact the Reculver Road office of Age UK Herne Bay & Whitstable during office hours, with brief details of the work required and this will be passed on to the handyperson.

Contact

Office Manager

Phone: 01227 749570

Email: reception@ageukhbw.org.uk

Age UK Herne Bay and Whitstable Kicks Off
New Walking Football Programme

Age UK Herne Bay and Whitstable has launched a new walking football programme for older people in both Herne Bay and Whitstable.

Please note, the Whitstable Walking Football team is no longer coordinated by Age UK Herne Bay & Whitstable. The team is now coordinated by Whitstable Town FC Over 50’s Walking Football team who can be contacted on 01227 266012.

We would like to congratulate our volunteer coach Steve for taking the team to a competitive level and thank him for volunteering with us for so long!

Football is our national game, beloved of millions, and the walking version is a fun, friendly and a safe way of engaging in physical activity for both men and women in later life. It’s open to all, whether you’ve played football before or not and regardless of age. It’s great for the mind as well as the body and is a sociable sport, giving everyone involved the chance to make new friends and enjoy being part of a team.

This new local scheme is part of a wider Age UK walking football programme supported by both The Football Association and Sport England to help older people in communities like Herne Bay and Whitstable to keep active and to improve physical and mental wellbeing through playing the game.

The sessions are open to anyone over the age of 50 regardless of ability or previous experience. All groups and sessions will be COVID-secure and delivered in accordance with Government guidelines.

Subs per session are £5 a week payable at the venue.

Please come dressed to play bringing your own water / drinks. Toilets and parking are available at both sites.

Where we are playing on outdoor 3G pitches, astro-turf trainers will be needed after your first week.

For further information, please contact:
alex.cooke@ageukhbw.org.uk

Digital Skills Support

Digital technology continues to transform our lives. Being online can help save you time and money, keep in contact with loved ones, and access information and services that are important to you.

Whether you’re completely new to technology or would just like to improve skills in a specific area, our dedicated staff and volunteers are here to help you.

We offer free one-to-one support to help you to develop the confidence, knowledge and skills you need to make navigating the online world a safe and enjoyable experience. We offer flexible sessions based on what you would like to learn, at a pace that suits you. We also offer a free tablet loan scheme, for those who don’t have their own device or internet connection but would like to try it out.

Here are just some of the things we can help you with:

• How to use mobile phones, tablets and laptops
• How to use social media like Facebook, Twitter etc.
• How to make video calls (Zoom, Skype etc.)
• How to shop and make purchases online
• How to use search engines to access information
• How to play music and watch videos

For more information or to book a FREE session, call us on 01227 749570 or email reception@ageukhbw.org.uk.

Tablet Loan Scheme

If you would like to get online but don’t have your own device, we offer a free tablet loan scheme that enables you to try out equipment before deciding whether to purchase your own. Loans are available for up to 8 weeks and you can access this service alongside support from one of our Digital Champions.

For more information, call 01227 749570 or email reception@ageukhbw.org.uk.

Volunteering Opportunities

Would you be interested in helping learners how to use digital technology?
Find out more about volunteering as a Digital Champion by contacting 01227 749570 or email leanne.amos@ageukhbw.org.uk.

We hold two carer’s lunches every month which provide an opportunity for carers, and those they care for, to meet others in a relaxed social setting.

Lunches take place on the second and last Tuesday of every month from 11.00am -1.30pm at Age UK Herne Bay & Whitstable, 16 Reculver Road, Herne Bay CT6 6LE.

Lunch costs £12.00 per person and includes a freshly cooked 2 course meal and refreshments. Our lunches are very popular and advance booking is recommended.

For further information, please contact Audra:
01227 749570
Audra.streeting@ageukhbw.org.uk