Age UK Hythe

Please note, this service is not available outside Age UK Hythe Lyminge & Ashford – Head Office’s catchment area.

Age UK Hythe, Lyminge and Ashford,
Sanford House,
Stade Street,
HYTHE,
Kent
CT21 6BD
United Kingdom

Email: admin@ageukhla.org.uk
Telephone: 01303 269602

It’s estimated that one in ten people over 65 are at risk of malnutrition but, in most cases, malnutrition and dehydration are largely preventable.

Our Community Meal service is available 365 days a year and has been a vital lifeline to many older people.

The service provides a freshly prepared two course meal at lunchtime, hot and ready to eat, and our staff and volunteers provide a welfare check. The team get to know our clients and their regular visits can brighten their day.

Our hot lunch comes with a home cooked dessert and cost £9.00. An optional tea time pack can be added for an extra £5.50*.

*Please note, the tea time pack currently cannot be ordered without the hot lunch.

Are the meals homemade?

Yes! Each and every meal is homemade in our kitchens by our team of chefs using local produce.

Do you offer lunch and dinner?

Our Community Meals are delivered at lunchtime. If you would like an evening meal as well, then a tea time pack can also be delivered during the lunch round.

Do I have to have deliveries 7 days a week?

No, our Community Meals can be delivered on whichever days you choose, as long as you book and cancel before 10.15am on the day of your delivery.

How do I pay?

You will be sent an invoice at the beginning of the month for the Community Meals you were provided with in the previous month. You can either make payment by card by calling us on 01303 269602 or by paying online via BACS. Please note, we no longer accept payment by cash or cheque.

How do I contact you to set up the Community Meals service?

You can make contact with us by emailing admin@ageukhla.org.uk or calling 01303 260602. We will take your details and pass them on to the relevant team member.

Please note, this service is not available outside Age UK Hythe Lyminge & Ashford – Head Office’s catchment area.

Age UK Hythe, Lyminge and Ashford,
Sanford House,
Stade Street,
HYTHE,
Kent
CT21 6BD
United Kingdom

Email: admin@ageukhla.org.uk
Telephone: 01303 269602

Age UK Hythe, Lyminge and Ashford’s Day Care service provides older people with a comfortable, safe and stimulating environment in which to spend their day.

The service also gives the most frail or vulnerable person the opportunity to socialise confidently, benefitting from social integration with like-minded individuals, whilst giving respite to carers and families.

What would my day include?

Whilst here with us for the day, a varied programme of activities are offered both morning and afternoon, e.g. seated exercise, new age curling, art, singing and much more and includes a two course freshly prepared lunch and refreshments throughout the day.

Our team of staff and volunteers are on hand to ensure you have the best experience possible.

There is an opportunity to enjoy our café and other hub spaces if you would rather not take part in the main activity of the day.

How do I get there?

We have a fleet of wheelchair accessible vehicles that can collect and return you home at the end of each day. There is a small additional fee for this and is subject to availability.

Do I need to be a member?

There is no need for you to register as a member, everyone is welcome.

How do I book in?

You can make contact with us by emailing admin@ageukhla.org.uk or calling 01303 269602. We will take your details and pass them on to the relevant team member.

How do I pay?

You will be sent an invoice at the beginning of the month for the services you were provided with in the previous month. You can either make payment by card by calling us on 01303 269602 or by paying on line via BACS. Please note, we no longer accept payment by cash or cheque.

Please note, this service is not available outside Age UK Hythe Lyminge & Ashford – Head Office’s catchment area.

Age UK Hythe, Lyminge and Ashford,
Sanford House,
Stade Street,
HYTHE,
Kent
CT21 6BD
United Kingdom

Email: admin@ageukhla.org.uk
Telephone: 01303 269602

If you have been diagnosed with dementia or you are supporting a friend or family member with dementia, we can help you. We empower people affected by dementia to carry on their chosen lifestyle. We equip people with knowledge and practical support to live well with dementia and we also understand the impact of dementia on family and friends.

We will work with you to discuss not only what your needs are but what you want out of life, make plans for the future and help you achieve this. We will help you create an individual support plan and work with you to achieve the results you want. We can meet with you at your home, or somewhere else where you feel comfortable, alternatively we can discuss the support you need over the phone or via email. We will help you understand your diagnosis of dementia and signpost you to the right support for you.

How much will it cost?

This service is free.

How do I contact you?

You can make contact with us by emailing admin@ageukhla.org.uk or calling 01303 269602. We will take your details and pass them on to the relevant team member.

Urgent Support

Heart of Kent Hospice is a part of a new Dementia Helpline service across Kent.

The Dementia and Me helpline is a free service to help offer support and advice for people living with dementia and their family or carers. Heart of Kent Hospice will answer calls to the helpline from 9:00am – 5:00pm, Monday-Friday, whilst calls out of hours will be answered by Mental Health Matters.

The helpline service will:

•Provide emotional support and advice.
•Offer an immediate point of contact in a crisis.
•Refer to Dementia & Me Co-ordinators.
•Refer to Dementia & Me Post-Diagnostic Services.
•Signpost to other services and organisations that can assist with dementia support.

Telephone: 0800 500 3014

Please note, this service is not available outside Age UK Hythe Lyminge & Ashford – Head Office’s catchment area.

Age UK Hythe, Lyminge and Ashford,
Sanford House,
Stade Street,
HYTHE,
Kent
CT21 6BD
United Kingdom

Email: demo@ageukhla.org.uk
Telephone: 01303 269602

Dementia and me is a service designed to help enrich the lives of people living with dementia. We run a number of free Memory Cafes in and around Hythe, Folkestone, Lyminge and Ashford to offer a safe and calm environment to meet others living with dementia, share experiences, get information and advice, as well as to help you get out of the house and socialise.

We also offer a range of peer support groups assisting those that have been newly diagnosed living with young onset Dementia and for family and carers.

Who can join?

The memory cafes are open to anybody who has an interest in dementia, whether you are personally living with dementia, are a carer or family member, or someone even just wanting to find out more. There will be dementia-friendly and reminiscence activities available as well as information, advice and signposting.

Refreshments will be supplied free of charge.

Please note: If you need personal or physical support, please come to the events with a carer or family member.

When and where do the memory cafes take place?

There are a number of cafes organised around the Hythe, Lyminge and Ashford areas each month. Please email the office on admin@ageukhla.org.uk or call 01303 269602 for the latest dates and venues.

Please note, this service is not available outside Age UK Hythe Lyminge & Ashford – Head Office’s catchment area.

Age UK Hythe, Lyminge and Ashford,
Sanford House,
Stade Street,
HYTHE,
Kent
CT21 6BD
United Kingdom

Email: admin@ageukhla.org.uk
Telephone: 01303 269602

Help at home is designed to help older people remain independent in their own homes by assisting with day-to-day living tasks that might have become more difficult.

What we offer:

• Light Housework
• Laundry
• Ironing
• Changing bedding
• Shopping
• Dealing with correspondence
• Meal preparation

We tailor the service to your preferences and needs. We visit you at home in the first instance, to discuss your requirements and agree with you the tasks you would like carried out. Our Co-ordinator will then match you to a suitable Independent Living Assistant who will always carry identification, visit at pre-arranged times and carry out the tasks we have agreed with you.

*Please note that where possible we will always try and send the same person, however we may need, at times, to send someone else.

Services we do not cover:

We do not offer personal care services, prompting or taking of medication or working at heights. However, if your needs are beyond what we can provide, we will be able to assist you in finding the right support through our Information and Advice service or direct you to the most appropriate support.

Are your staff DBS checked?

All our staff are rigorously vetted including checks via the Disclosure and Barring Service and the Protection of Vulnerable Adults Register. They all receive comprehensive training and are regularly reviewed and monitored to ensure a consistently high quality of service.

How do I pay for my services?

You will be sent an invoice at the beginning of the month for the service you were provided with in the previous month. You can either make payment by card by calling us on 01303 269602 or by paying on line via BACS. Please note, we no longer accept payment by cash or cheque.

Please note, this service is not available outside Age UK Hythe Lyminge & Ashford – Head Office’s catchment area.

Age UK Hythe, Lyminge and Ashford,
Sanford House,
Stade Street,
HYTHE,
Kent
CT21 6BD
United Kingdom

Email: admin@ageukhla.org.uk
Telephone: 01303 269602

As we get older the situation for us and the ones we care for is likely to change.

Age UK Hythe, Lyminge and Ashford have a team of expert Information and Advice Officers that offer a free, confidential and impartial information and advice service for anyone over 55, their families and carers.

The Officers are able to help you navigate through those changes and ensure that you receive the appropriate support.

How can you help me?

• You can talk to one of our trained and experienced Information and Advice Officers.
• We also stock a wide range of free information guides and leaflets written for the benefit of older people.
• Home visits or community venue visits can sometimes be arranged.
• You can also download advice guides, information leaflets and fact-sheets on the Age UK website. Click on the link below for more information.

Age UK information fact sheets

What can the team help me with?

• Maximising your income: Completing benefit checks to ensure that you are receiving all you could be entitled to.
• Help with form filling: We know those forms are tough! Our team are here to support you. Whether with Blue Badge applications, Attendance Allowance or any other form you need support with, we are just a call away.
• Community equipment: Don’t struggle at home, there is free assistive equipment available that can be put in place where needed.
• Care and support advice: A change in health can be a challenge and often needs adapting to. Find out what support is out there and where to access it.

What can you not assist me with?

We are unable to offer you information on any legal, financial, tax or debt advice, nor Power of Attorneys or will writing, however we will be able to put you in contact with an appropriate organisation who can. You can also download advice guides, information leaflets and fact-sheets on the Age UK national website. Click on the link below for more information.

Age UK information fact sheets

How much does it cost?

The service is free to everyone, but any donations for assistance provided are gratefully received.

How do I get in touch?

You can make contact with us by emailing admin@ageukhla.org.uk or calling 01303 269602. We will take your details and pass them on to the relevant team member.

Wash and Dry Only – £7.50 Wash, Dry and Deliver – £11.90 Wash, Dry and Iron – £13.30 Iron and Deliver – £15.70 Wash, Dry, Iron, Deliver – £17.50

Please note, this service is not available outside Age UK Hythe Lyminge & Ashford – Head Office’s catchment area.

Age UK Hythe, Lyminge and Ashford,
Sanford House,
Stade Street,
HYTHE,
Kent
CT21 6BD
United Kingdom

Email: admin@ageukhla.org.uk
Telephone: 01303 269602

Our laundry service is available to wash, dry and iron laundry for those people who are unable to manage their own.

Laundry can be collected and returned on a weekly basis and each person’s laundry is washed separately, therefore there is no need to label individual items.

Please note this service is currently unavailable in the Ashford Area.

Do I need to provide my own products?

There is no need to provide your own laundry products, unless you have any allergies and wish to use something specific.

What can and can’t you wash?

Our machines are able to care for your everyday laundry needs but they cannot wash large items such as double duvets and curtains. We are also unable to wash pet bedding. We reserve the right to refuse to launder items deemed unsuitable.

How do I pay?

You will be sent an invoice at the beginning of the month for the laundry service you were provided with in the previous month. You can either make payment by card by calling us on 01303 269602 or by paying on line via BACS. Please note, we no longer accept payment by cash or cheque.

Fees vary depending on the activity, event or trip.

Please note, this service is not available outside Age UK Hythe Lyminge & Ashford – Head Office’s catchment area.

Age UK Hythe, Lyminge and Ashford,
Sanford House,
Stade Street,
HYTHE,
Kent
CT21 6BD
United Kingdom

Email: admin@ageukhla.org.uk
Telephone: 01303 269602

If you are over 55, why not consider joining our membership group, Time for Me. Membership entitles you to a range of offers with discounts and priority access to our outings and day trips.

From lunches at local restaurants and theatre trips, to film nights at the hubs. It’s a great way to meet new people and try new things.

Our offer of activities at the hubs is constantly evolving and changing based on member feedback.

One thing is for sure, you will be in great company!

How much is the membership fee?

You will be given your unique member number for just £22.00 per year.

How do I find out more?

You can make contact with us by emailing admin@ageukhla.org.uk or calling 01303 269602. We will take your details and pass them on to the relevant team member.

An initial visit at our Hythe and Lyminge centres is £30.00 for a 30 minute appointment. Follow up appointments are £20.00 for 15 minutes. Home visits can be arranged directly with our Chiropodist.

Age UK Hythe, Lyminge and Ashford,
Sanford House,
Stade Street,
HYTHE,
Kent
CT21 6BD
United Kingdom

Email: admin@ageukhla.org.uk
Telephone: 01303 269602

A fully qualified chiropodist registered with the Health Professions Council provides nail-cutting, general footcare and specialist treatments. A home visiting service is also available for the housebound.

Try our footcare service to help you to stay comfortable on your feet.

Our fully qualified Chiropodist is available in our Hythe Centre on Monday, Tuesday, Wednesday and Thursday, and at our Lyminge Centre on Fridays.

Please note, this service is not available at our Ashford centre.

Call the number above if you have any questions or would like to make an appointment.

Need our Chiropodist to visit you at home?

The Chiropodist can also visit you in your own home as well as at the centre.

The charges for this service vary depending on what is required.